
Prompt Calls
Calls made on Days 2 and 5 (text/email if don’t reach participant)
Reminder to wear
Check if on schedule
Troubleshoot problems or delayed wearing
Answer questions
What to do if participant started late, hasn’t started, can’t find meter
Considerations:
Battery life
Re-visit schedule
Likelihood of better outcome if do it again
How believable the person is
What to do if can’t reach participant by visit or phone
KEEP TRYING! Persistence usually pays off.
Leave postage-paid envelopes for them to send meter back to you
Stress to them that someone else is waiting to wear the meter
Offer reward as LAST resort (we can send you an example)
Kelli L. Cain, San Diego May 2014
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